Returns Process


Step 1 :   RMA Number

If you are not completely satisfied with your purchase, the item was ordered in error or your product is defective, please get in touch to so we could authorise your return and provide you with a RMA Number. 

The RMA Number is key in tracking the return and quarantee the fastest way of processing your replacement or refund. Please contact us via Email or Phone. Please include order number, product codes & QTYs when emailing.

Email:    returns [at]
Phone:  01392 423 390  - Monday to Friday - 8:00am to 4:30pm

Step 2 :   Sending your Items

Please write your RMA Number on the most outer packaging and make sure the return items have adequate protection to avoid any damage in transit.  Return address:

Returns Department (your RMA No.)
Unit 2, Clyst Units, Cofton Road,
Marsh Barton, Exeter
United Kingdom


Step 3 :   Receipt of items and Refunds

On the receipt of your return and inspecting the condition of your item, we will process your refund or exchange as previously agreed.

NB! If you have ordered a product in error, the products packaging must be in completely new condition and unopened. If the goods are returned in packaging that we deem as not fit for resale additional surchage could apply.

Please allow at least 5 working days from the receipt of your item to process your refund or exchange.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.